These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of all goods supplied by Action Leisure Gear Limited via its website.

1. (a) End User Customers: When you place an order for goods displayed on this website it is an offer by you to purchase those goods. No contract will exist between Action Leisure Gear Limited and yourself until we have received your order and accepted it. We will send you an order acknowledgement message after you place your order, to notify you that we have received your order and that its status is “Pending.” This acknowledgement is not notification that we have accepted your order. When your order has been accepted we will send you a message to notify you that the order status has been changed to “Processing.”

1. (b) Trade Customers: If you are a business and you have opened a Trade Account with us, we will send you a price list for your account. Use this for reference when compiling your order. The prices displayed on the website are the end-user prices in our Online Shop. When you select the Trade Account payment option during the online order process, we will adjust your order and then send you an order confirmation message via email. At this point, your order status will be set at "Pending." Please note, that fixed batch quantities may apply to some products when placing a Trade Account order.

To continue with your order, you will need to send us a message to confirm that you wish to proceed with the order. We will then send you an order acceptance message, change your order status to "Processing," and process the order. For legal purposes, your order confirmation message, not the original online order confirmation, will be regarded as an offer to purchase the goods, and our order acceptance message (order status: "Processing") should be considered acceptance of your offer. A legal contract will only exist between the buyer and seller when you have received our acceptance of your offer.

2. In line with the Consumer Protection (Distance Selling) Regulations 2000 and subsequent amendments to these, you have the right to cancel your order if you change your mind. To do this, you must notify us in writing (via email to orders@actionleisuregear.co.uk, via the online contact form on the Contact Us page, or via a letter to our business address) within 7 days of receiving the goods. You then have 28 days from the date you sent us your cancellation notice to return the goods to us at your expense. Please return the products in good condition and with their original packaging and all accessories and documentation. We will arrange a full refund of the purchase price and original shipping cost via the payment method you used to purchase the goods.

3. In the case of cheque and postal order payments, we will cancel your order and notify you if payment is not received within 14 days of your order being placed, or if the payment fails to be cleared.

4. Action Leisure Gear Limited may change the terms and conditions of sale in relation to future orders placed on its website at any time. The terms that are applicable to any order are the terms of sale that were displayed on the website at the time the order was placed.

5. We have taken great care to accurately describe the goods displayed on our website. Despite this, slight variations in items may occur. Please contact us if you need clarification or further information.

6. Product images are for illustrative purposes only and may differ from the actual product.

7. If we have under priced an item by mistake we will contact you and offer you the following three options: (1) place a new order at the correct price for those items, (2) cancel your order for the mispriced items and reconfirm your order for the correctly priced items, or (3) cancel the whole of your order. If you do not choose one of the three available options within 14 days, the under-priced items will be removed from your order and we will deliver the available items. You will be refunded the price of the removed items or the cancelled order via a credit to your original payment method.

8. If, within 14 days of accepting your order, we discover that all of the goods are unavailable, we will contact you and advise you that we may cancel your order and issue a refund within 7 working days. The refund will be issued via a credit to your original payment method.

9. If, within 7 days of accepting your order, we discover that some of the items are unavailable, we will contact you to offer you the following three options: (1) substitute alternative items for the unavailable items (2) cancel your order for the unavailable items and reconfirm your order for the available items, or (3) cancel the whole of your order. If you do not choose to amend your order within 14 days, the unavailable items will be removed from your order and we will deliver the available items. You will be refunded: (1) the price difference in the case of any less expensive substitute alternative items, (2) the price of the removed items, or (3) the price of the cancelled order. The refund will be issued via a credit to your original payment method.

10. The price of an item does not include the delivery charge, which is a separate and additional cost, and may depend on the combined weight of the items in your order (including packaging), the shipping address and the delivery method you choose.

11. Payment can be made by any of the options advertised on our website. Payment must be cleared before your order will be shipped. If payment fails we will notify you that your order will be cancelled.

12. Delivery will be made to the shipping address specified in your order. If you need to change the delivery address you must contact us before your order is shipped. We will need to verify your identity before we can make a change to the shipping address in your order. We are unable to change the shipping address if the new address incurs a higher delivery charge than the original shipping address specified in your order. You will be informed whether your request for a change of shipping address has been successful or not.

13. If you refuse delivery or fail to take delivery of your order because you have cancelled your contract under the Distance Selling Regulations, we will issue a full refund via a credit to your original payment method within 30 days.

14. If, after taking delivery of the order, you exercise your right to cancel the order under the Distance Selling Regulations, you are required to return the goods to Action Leisure Gear Limited, as described in paragraph 2 above, before a refund will be issued. If you fail to return the goods according to our instructions, we reserve the right to deduct any costs incurred by us in retrieving the goods from you.

1. We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Action Leisure Gear Limited will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

16. If it appears that your order was damaged in transit, you have the right to refuse the delivery. If however, you decide to accept the delivery, it is advisable to write a remark regarding the damage on the delivery note. Please contact us as soon as possible, and no later than seven days after receiving the delivery, so that we can advise you on how to proceed.

17. Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to, or loss of, the item passes to you.

18. If you are eligible for a refund, we will issue the refund via a credit to your original payment method within 30 days. Please note, it is your responsibility to notify us of any changes to your payment account details.

19. We guarantee our products for one year from the date of purchase, provided that they have been used for the purpose for which they were designed, and in accordance with any instructions that were included in the original packaging. Please note that this does not cover any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, or any alteration or repair carried out without our prior written approval. If your product develops a fault within this warranty period, please contact us immediately. We will gladly replace any defective item free of charge.

20. We inspect all goods prior to packing and shipping to ensure that our products arrive in good condition. In the unlikely event that you receive damaged or defective goods, please contact our orders team as soon as possible, and not later than 7 days after receipt, quoting your order number and giving a full description of the problem. We will replace any defective items free of charge.

21. In the unlikely event that we supply you with incorrect items please contact our orders team as soon as possible, and not later than 7 days after receipt, quoting your order number. We will replace the incorrect items free of charge.

22. If we supply you with extra items by mistake please contact our orders team immediately for instructions on how to return the additional items to us. Please note, if you are found to be in possession of goods that you have not paid for, you will be charged for the goods.

23. Action Leisure Gear Limited will not be liable to you for any loss or damage in circumstances where: (1) there is no breach of a legal duty owed to you by the company or by its employees or agents, (2) such loss or damage is not a reasonably foreseeable result of any such breach, or (3) any increase in loss or damage resulting from breach by you of any term of the contract.

24. We will take all reasonable precautions to keep the information you provide us, including the details of your order and payment, secure. Please refer to our Privacy Notice. However, we will not be held liable for loss caused by unauthorised access to data while it is being transferred between your computer and our system.

25. These terms of sale and the supply of any goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.